| What are the password specifications? |
- The password must consist of at least 8 characters, 1 of which must be a lower case letter, upper case letter, number and special character (! # $ % ^ & *).
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| How many invalid password tries before the user is disabled? |
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| Will the password for the customer expire? |
- No. However, the customer can reset their password at any time.
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| How many days of inactivity before a user is disabled? |
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| How many days from the invite will a new user have to login without being disabled? |
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| If a user logs on and is asked security questions that they did not select, what does this mean? |
- This signifies that the user has entered an invalid user ID. The user should re-enter the website and enter a valid user ID. If the user is still having difficulty, please call customer service at (512) 255-2501.
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| Must a user select three security questions and answers? |
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| Are the security answers case sensitive or required to be a certain length? |
- The Security Answers and the Security Phrase must be a minimum of 4 characters. This is not case sensitive.
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| If the customer-user selects “forgot password” on the login page how will this work? |
- A user can reset their password by clicking on “Forgot Password” on the login page. The user will enter their username and answer a security question. The user will receive a message to check their email for a link to complete the password reset process. The link will allow them to change their password email will contain a link, good for one day, that will allow them to enter a new password.
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| If the customer-user forgets their user name and selects “forgot User Name” link on the login page how will this work? |
- A user can click on “Forgot User Name”, when they cannot remember their sign-on information. This process will require them to answer a security question and enter their email address. They will be prompted to check their email for a link that will redirect them back to the website. The link will automatically populate the User Name Field for the customer. The link is only good for one day.
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| How many days of transactions will appear on the recent transaction page? |
- 30 days for checking, savings, loans and certificate of deposits
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| Where does the customer go to see prior transactions? |
- Select the account you want to view the transactions from and then select the “transactions” tab. There is an additional tab that will allow the customer to view the current month’s transactions, the prior month’s transactions or select a specific date range. The customer will be able to see 90 days of transactions at conversion. The system will build up to one year of transactions. Search and export functions are available.
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| What screen resolution is recommended to prevent having to scroll left from right to see the entire screen? |
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| Will this upgrade work on Windows 95 or 98 operating systems? |
- You must have all of the latest upgrades installed on your computer for these operating systems for the new Online Banking program to run successfully on these platforms. Updates can be found at: http://support.microsoft.com and clicking on the Windows icon and selecting “more…”.
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| What version of Internet Explorer to I need to be using? |
- You should be using the newest versions of Internet Explorer, Firefox, Chrome, or Safari to have the best usage out of our Online Banking system.
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| Where is the option to Export transactions? |
- Once you have selected an account and selected the transactions tab, the “Export” button is in the right corner above your transactions.
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| What if not all of my accounts appear on my account list? |
- You must be an owner on an account to have it listed. If an account falls into this category and is not shown on your listing, simply call customer service, at (512) 255-2503, to have it added.
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| Who do I call if my ATM or Debit Card is lost or stolen? |
- During business hours, call our Customer Service department at (512) 255-2503. After hours, please call 1-800-264-4274.
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